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FREQUENTLY ASKED QUESTIONS

  • Are you the tour operator or a salesperson?
    This website belongs to the direct managers of the vessels. You will be able to work directly with our team and crew members to plan your yacht charter.
  • How many boats do you operate?
    We operate the 4 private yachts at the moment as a small boutique charter company where you can customize totally your trip with us .
  • Can you accomodate special food and drink requests?
    We are happy to address special requests from our guests. Our charters cater to a delicious, and highly nourishing menus., Our on-board chefs are highly trained and have extensive experience accommodating guests with food allergies, dietary restrictions, and other concerns. Please provide us with advance notice of your requests and we'll make every effort to meet your needs.
  • Do we have to depart at a set time?
    We will communicate with you about the set departure time, however we are happy to make every effort to accomodate the preferences of our guests.
  • What is your cancellation policy?
    If you need to cancel your reservation at least a week before your trip date we will be happy to reschedule your tour date at no penalty. Dates can be reschedule upon mutual agreement of a new date. Deposit are not refundable. Should you need to cancel and we have a seven day notice, 50% of your payment will be forfeited. Should you cancel with less than seven days notice, 75% of your payment will be forfeited.
  • Can we customize our charter itinerary?
    We have developed a recommended itinerary for our charters But we are totally flexible to accommodate this itineraries to our guest needs. Please let us know and we will see if it fits within the time constraints, weather and safety conditions.
  • How and where do we meet you?
    In The Bahamas, our boats depart from the Nassau Yacht Haven Marina ( 70 east bay street ) in Nassau. The marina is located just to the east of the Paradise Island Bridge that connects Nassau to Paradise Island. If you are staying in Nassau or flying into the international airport on the island, we would be happy to arrange a complimentary pick-up.
  • How far in advance should I make a reservation?
    You can make a reservation up to a year in advance through our online reservation system. You can also book a tour, if a boat is available, up to two weeks before you set sail. It's wise to make your reservations a few months in advance.
  • Will my credit card be charged in full when I make a reservation online?
    To secure the reservation you will be charged a deposit that is 30% of the total charter cost, and the remaining 70% will be charged 30 days before departure.
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